Frequently Asked Question

1101: Host name SMTP sever name is not set. Error SMTP server name.
Register [SMTP Server Name] in [Advanced]-[SMTP] -[General] in COMMAND CENTER.

1102: User/Password User ID for the authentication is not entered or entered wrongly. Wrong authentication password is entered.
Enter the correct user ID/password for authentication at [Advance] in COMMAND CENTER. Enter the password of [Login User Name] of the [POP3] page or the [SMTP] page correctly.

1104: No Recipient address The destination address is not specified.
Specify the destination address.

1105: Not support protocol SMTP Protocol is set to OFF.
Check ON [SMTP] in [Advanced]-[SMTP] - [General] in COMMAND CENTER.

1106: No Sender Info Sender address is not entered.
Enter the correct [Sender Address] in [Advanced]-[SMTP] -[General] in COMMAND CENTER.

2101: Can not connect Select [Other authenticate] when authenticating POP before SMTP.
Select valid POP3 user other than [Other].
The specified server is not SMTP server.
Enter the correct [SMTP Server Name] in [Advanced]-[SMTP] -[General] in COMMAND CENTER.
Network is not connected.
Check if the server is operating properly. Check the network connection (cable. network condition within LAN, etc.).

2102: Can not connect with timeout. The server is unable to communicate.
Check if the server is operating properly.

2103: Response wait with timeout. The server is unable to communicate.
Check if the server is operating properly.

2201: Network transfer Error occurs on the network.
Check the network connection (cable. network condition within LAN, etc.).

2202: Network transfer with timeout. Error occurs on the network.
Check the network connection (cable. network condition within LAN, etc.).

2203: Response wait with timeout. Response is not returned from the server above specified time.
Check the network connection (cable. network condition within LAN, etc.).

2204: E-Mail Size limit The size of E-mail exceeds its limit.
Change the [E-mail Size Limit] in [Advanced]-[SMTP] -[General]-[E-mail Setting] in COMMAND CENTER.

3101: Server response The server is error status.
Check if the server is working properly.
Server setting is not authenticated normally.
Check the settings for client/server authentication.

3201: Not Found Authentication Mechanism Unsupported SMTP Authentication Mechanism is found.
Check the settings for client/server Authentication Mechanism.

9181: Page max count over The number of pages of a send file exceeded 999 pages.
Set the number of pages as 999 or less.