Frequently Asked Question

Kaj storiti če se od tiskanju pojavi modri ekran?
Last Updated 9 months ago


[Issue]
Windows Update Problem (Blue screen with KX driver / FAX driver)

[Latest status]

Microsoft found out the root cause and fixed it.

[Solution]

■Defect Patch (March 9 Release)

Windows 10 Ver.20H2 : KB5000802

Windows 10 Ver.2004 : KB5000802

Windows 10 Ver.1909 : KB5000808

■Countermeasure Patch(March 16th Release)

Windows 10 Ver.20H2 : KB5001567

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2#1570msgdesc

Windows 10 Ver.2004 : KB5001567

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-2004#1570msgdesc

Windows 10 Ver.1909 : KB5001566
https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-1909#1570msgdesc

Please be aware, that the procedure to install the Microsoft patches should only be performed by experienced users and having Administration rights on their PC/Server environment.

For instructions on how to install Countermeasure Patch, please see the following Microsoft site.

https://support.microsoft.com/windows/update-windows-10-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

■Check Point & Result

Result:

image




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